Meet the team

	Keith Penny Managing Director	Keith has over 35 years experience within the Fire & General industry. Prior to establishing TLC in 1998, his past history included roles with Royal, Security & General / Lumley. In 1993, Keith established Heritage Insurance Brokers whose foundation clients were based within the forestry sector with their own specialised wording for heavy machinery - these same clients still form the foundation of TLC Insurance today. Keith has lived in Tauranga since 1983 and is married with two teenage daughters. You can contact Keith by clicking here
	Daniel Fifita _{ANZIIF (Snr Assoc) CIP} Sales & Underwriting Manager	Daniel has nearly 20 years experience within the Fire & General industry. Prior to joining TLC, Daniel's past history included roles with State, Circle & NZI. Daniel's experience & expertise with Underwriting, Sales and Management bring real strength to TLC in these areas - particularly in the area of CMV & Liability. Daniel has lived in Tauranga since 2006 and has two sons & a daughter. You can contact Daniel by clicking here
	Dana van Tiel Claims Manager	Dana has over ten years experience within the Fire & General industry. Her past history includes a general claims position with IAG in NZ, and until beginning with TLC, she spent two years with UAA (Underwriting Agencies of Australia) in a specialised role involving Heavy Machinery & Liability insurance claims. After growing up in Hamilton, and doing her OE in Australia, Dana returned to NZ to get married and settle in Tauranga. You can contact Dana by clicking here
	Melissa Stichbury Administration Manager	Melissa has had over two years with TLC and now heads up the administration team responsible for developing, intergrating and maintaining the new IT data flow system. Past experience in various industries has seen Melissa develop special skills for building procedures and systems to improve efficiencies and production. Melissa is the proud Mum of four boys. You can contact Melissa by clicking here
	Carol Hay Administration & Underwriting Support	Carol joined TLC in 2011, and is responsible for data processing and administation support. Her past roles include many years within the Fire & General industry as broker administration support and data processing which represent a wealth of experience for TLC. Carol enjoys travel and time with her family. You can contact Carol by clicking here
	Tess Hammond Office Receptionist Administration & Underwriting Support	Tess has been with TLC since 2008, and is the voice that greets most people when contacting us. Tess is also responsible for data processing and administation support. Her past years in various roles, particularly as the administration person behind her husband's contracting business, make her ideal for her role with TLC. Every office needs a Tess! Tess spends alot of time running around after her teenage son. She also enjoys gardening & walking. You can contact Tess by clicking here