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Meet the team

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Keith Penny

Managing Director
Keith has over 35 years experience within the Fire & General industry. Prior to establishing TLC in 1998, his past history included roles with Royal, Security & General / Lumley. In 1993, Keith established Heritage Insurance Brokers whose foundation clients were based within the forestry sector with their own specialised wording for heavy machinery - these same clients still form the foundation of TLC Insurance today.  Keith has lived in Tauranga since 1983 and is married with two teenage daughters.

You can contact Keith by clicking here

Colin Reilly
Colin Reilly

Chief Financial Officer
Colin came on board full-time in 2016 after several years of prior close association with TLC Insurance.  Colin is a chartered accountant with 30 years experience, including 6 years in Europe, in accounting, IT, business management and development roles across several business sectors.  Colin is often found deep in data analysis but much prefers his outside interests, which include his three children and the sound of bat on ball.

You can contact Colin by clicking here
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Elna Botha

Claims Manager
Elna began her career in the insurance industry in November 1997, beginning as a data processor before moving into underwriting.  After a three year stint as an underwriter, Elna moved into the claims department thus rounding out her understanding of the end-to-end insurance process. Elna's career has spanned two continents (working in both South Africa and New Zealand), with her primary New Zealand experience being with TLC Insurance.  Outside of work, Elna spends time with her daughter, taking in movies and going to the beach locally and further afield in the Bay of Plenty.

You can contact Elna by clicking here.
joanne thumbnail Joanne Beattie

Assistant Claims Manager
Joanne hails from Wellington and moved to Tauranga in 2004.  She has an extensive background in banking and finance, with experience in the heavy machinery finance sector. Joanne has two children and outside of work she pursues her interests in photography, cooking and family time ideally on the beach.

You can contact Joanne by clicking here

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Melissa Stichbury

Sales & Underwriting Manager
Melissa has had over seven years with TLC and now heads up the sales, underwriting and administration team responsible for sales and broker support, and developing, integrating and maintaining the new IT data flow system. Melissa has first-hand experience dealing with brokers, plus her pre-TLC experience was in building administrative procedures and systems to improve efficiencies and production.  Melissa is the proud Mum of four boys.

You can contact Melissa by clicking here

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Tess Hammond

Office Receptionist
Administration & Underwriting Support
Tess has been with TLC since 2008, and is the voice that greets most people when contacting us. Tess is also responsible for data processing and administration support. Her past years in various roles, particularly as the administration person behind her husband's contracting business, make her ideal for her role with TLC. Every office needs a Tess!  Tess spends alot of time running around after her teenage son. She also enjoys gardening & walking.

You can contact Tess by clicking here

helen Helen Eynon

Office Administrator
Helen was born and raised in Tauranga, before attending Waikato University where she graduated with a Bachelor of Business Analysis (with a double major in Finance and Economics).  In true Tauranga style, Helen enjoys spending time on the water - with a particular interest in fishing and wakeboarding.

You can contact Helen by clicking here

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Meet our dedicated team

Independently owned and operated
Underwriting Agency established specifically for Heavy Machinery insurance.

Meet our dedicated team
Proud to be a FICA
Foundation Strategic Partner