Need a Quote for Insurance for Heavy Machinery?
Click here or call 0800 852 467

Claims Management Policy Plant

exClaim is designed by TLC as a service commitment that will provide all parties involved in the claims process with…

  • A clear communication pathway
  • Improved claim standards and efficiencies
  • Quality service expectations

A claims event can be a damaging and stressful time, exClaim ensures …

  • That customers are valued and treated respectfully
  • That contact is maintained
  • That a claim is settled or an outcome determined, as early as possible

The following information outlines the key objectives and the roles of each party involved in the claim process

The Client

The sooner we receive full information – the sooner we can action a claim, THEREFORE:-
  • IMMEDIATELY notify your Broker or TLC with full claim information
  • USE the TLC Claim Notification Form
  • COMPLETE and send a TLC claim form ASAP
  • PROVIDE banking details for direct credit claim payment
The Brokers

The sooner we receive full information – the sooner we can action a claim, THEREFORE the broker will:-
  • IMMEDIATELY notify TLC with full claim information
  • USE the TLC Claim Notification Form
  • HAVE a TLC claim form completed and sent ASAP
The Assessor

The sooner an assessor is appointed to a claim – the sooner we can provide skilled assistance for the client THEREFORE the assessor:-
  • WILL be immediately appointed by TLC upon receipt of the Claim Notification Form
  • WILL immediately contact the client ASAP i.e. within hour / same day – night
  • WILL meet and discuss the claim with the client and repairer – giving advice on the repair/process
  • WILL provide verbal advice to TLC ASAP within 24 hours – with the first report to follow ASAP
  • WILL give a claim form to a client to complete if the client has not already completed one or already received one from the broker. The claim form is required as soon as possible.
TLC Insurance

TLC, as the specialised Underwriting Agency, will manage and co-ordinate the claim process with the key objective of providing maximum satisfaction to the client, THEREFORE TLC will provide:-
  • IMMEDIATE confirmation to the client (within two working days) to confirm assessor contact and file #
  • IMMEDIATE confirmation to the broker (within two working days) to confirm assessor contact and file #
  • FOLLOW-UP with client and broker at monthly intervals
  • FINAL confirmation to the client and broker when the claim has been concluded
TLC as the underwriter for the policy, has the ultimate responsibility to accept or decline and pay a claim based on the information provided to it by the client broker & assessor, THEREFORE:
  • WILL confirm claim acceptance / declinature within two working days of receiving all documentation
  • WILL notify parties where further investigation or research is required – maximum 30 days to confirm acceptance / declinature of the claim
  • WILL provide immediate payment of all client claim payments upon conclusion of an accepted claim – direct credit where at all possible
  • WILL provide payment of all other related claim account ASAP (within 5 working days)

Sign up for our newsletter

Want to be the first to know about what's happening with Heavy Machinery Insurance? 
Sign up now
 

Meet our dedicated team

Independently owned and operated
Underwriting Agency established specifically for Heavy Machinery insurance.

Meet our dedicated team
 
TLC FICA Logo
Proud to be a FICA
Foundation Strategic Partner