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Meet the team

Keith Penny

Keith has over 35 years’ experience within the Fire & General insurance industry. Prior to establishing TLC Insurance in 1998, his past history included roles with Royal, Security & General / Lumley. In 1993, Keith established Heritage Insurance Brokers (with their own specialised wording for heavy machinery insurance) - many of his foundation clients from this period remain as the foundation of TLC Insurance today.

You can contact Keith by clicking here
Colin Reilly

Chief Financial Officer
Colin is a chartered accountant with 30 years’ experience across a range of industry sectors in NZ and Europe, with senior roles in management, finance and information technology. Colin has enjoyed a long-standing relationship with TLC Insurance, primarily as an external adviser, and now more recently as our in-house Chief Financial Officer. 

You can contact Colin by clicking here
Melissa Stichbury

Sales & Underwriting Manager
Melissa has been with TLC Insurance for over ten years and has gained significant experience in the heavy machinery insurance segment over this time. Along with her passion for underwriting, she oversees the backbone of the general office management process, which includes overseeing internal systems improvements and service delivery.

You can contact Melissa by clicking here
Elna Haywood

Claims Manager
Elna leads the Claims Team for TLC Insurance and has been with the business since 2012. Prior to TLC, she has held several different insurance positions over her 21 year career including underwriting, claims assessment and insurance broking. Her previous roles have provided invaluable experience in understanding of the start-to-end claims process along with stakeholder interests. Over her time with TLC she has developed into a heavy machinery claims specialist with the passion and drive to deliver on the service promise that is central to TLC’s value proposition.

You can contact Elna by clicking here.
Mawai Kihi

Claims Administrator
Mawai joined TLC Insurance in 2018, bringing an extensive skill set to complement our claims team, Mawai has previously held roles within ACC with this experience adding tremendous value and insight to our claims department.

You can contact Mawai by clicking here
Brian van der Westhuizen

Brian joined TLC Insurance having spent his initial years in insurance running claims teams.  Of late, Brian has gained a high level of experience in various underwriting support roles which makes him the perfect fit in our busy underwriting team.

You can contact Brian by clicking here
Joanne Beattie

Hub Co-Ordinator

Joanne has been with TLC Insurance since 2015 and she forms a critical part of the TLC Insurance underwriting support team. Prior to joining the business Joanne worked within the banking and finance sectors which included involvement in finance of heavy machinery.

You can contact Joanne by clicking here
Tess Hammond

PA to CEO/ Office Support
Tess is the friendly voice who greets most people when they contact TLC Insurance. She has been with the business for over a decade making her an integral part of the business and underwriting team.  Her role provides support across all functions.

You can contact Tess by clicking here
Mitchell Gregory

Underwriting Support
Mitchell has joined TLC with a great enthusiasm for a career in insurance, Mitchell is also in the final stages of an NZ Diploma in Business and is proving to be a valuable asset to the underwriting support team.

You can contact Mitchell by clicking here
Stacey Leigh 

Stacey Joined TLC in late 2018 from Melbourne where she has held previous administrative roles within the insurance sector. Stacey compliments our processing team with a high level of organisation and skill. 

You can contact Stacey by clicking here
Terryn Duff

Marketing/ Communications and Business Support
Terryn forms part of out Marketing/ Communications and Business Support teams. With a great level of administration experience and a Bachelor's degree in marketing; her eye for detail & high level of efficiency sees Terryn as a valuable asset to the team.

You can contact Terryn by clicking here
TLCInsurance-43-865 Helen Eynon

Digital Transformation Lead
Helen started with TLC Insurance in 2014 after graduating from Waikato University with a Bachelor of Business Analysis, with a double major in Finance and Economics. Helen is the Delivery Lead on TLCs journey to become data driven and digitally empowered. Our new digital platform will empower decision making within TLC Insurance and help drive customer service and operational excellence

You can contact Helen by clicking here
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