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Meet the team

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Keith Penny

Keith has over 35 years’ experience within the Fire & General insurance industry. Prior to establishing TLC Insurance in 1998, his past history included roles with Royal, Security & General / Lumley. In 1993, Keith established Heritage Insurance Brokers (with their own specialised wording for heavy machinery insurance) - many of his foundation clients from this period remain as the foundation of TLC Insurance today.

You can contact Keith by clicking here
Colin Reilly
Colin Reilly

Chief Financial Officer
Colin is a chartered accountant with 30 years’ experience across a range of industry sectors in NZ and Europe, with senior roles in management, finance and information technology. Colin has enjoyed a long-standing relationship with TLC Insurance, primarily as an external adviser, and now more recently as our in-house Chief Financial Officer. 

You can contact Colin by clicking here
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Elna Haywood

Claims Manager
Elna leads the Claims Team for TLC Insurance and has been with the business since 2012. Prior to TLC, she has held several different insurance positions over her 21 year career including underwriting, claims assessment and insurance broking. Her previous roles have provided invaluable experience in understanding of the start-to-end claims process along with stakeholder interests. Over her time with TLC she has developed into a heavy machinery claims specialist with the passion and drive to deliver on the service promise that is central to TLC’s value proposition.

You can contact Elna by clicking here.
joanne thumbnail Joanne Beattie

Joanne has been with TLC Insurance since 2015 and she forms a critical part of the TLC Insurance specialist claims team. Prior to joining the business Joanne worked within the banking and finance sectors which included involvement in finance of heavy machinery.

You can contact Joanne by clicking here
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Melissa Stichbury

Sales & Underwriting Manager
Melissa has been with TLC Insurance for over ten years and has gained significant experience in the heavy machinery insurance segment over this time. Along with her passion for underwriting, she oversees the backbone of the general office management process, which includes overseeing internal systems improvements and service delivery.

You can contact Melissa by clicking here
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Tess Hammond

Office Receptionist
Administration & Underwriting Support
Tess is the friendly voice who greets most people when they contact TLC Insurance. She has been with the business for over a decade making her an integral part of the business and underwriting team.  Her role provides support across all functions.

You can contact Tess by clicking here
helen Helen Eynon

Office Administrator
Helen started with TLC Insurance in 2014 after graduating from Waikato University with a Bachelor of Business Analysis, with a double major in Finance and Economics. Helen’s skills have been instrumental in the development of analytics within the business along with systems improvement.

You can contact Helen by clicking here
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Meet our dedicated team

Independently owned and operated
Underwriting Agency established specifically for Heavy Machinery insurance.

Meet our dedicated team
Proud to be a FICA
Foundation Strategic Partner