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Meet the team

Keith Penny

Keith has over 35 years’ experience within the Fire & General insurance industry. Prior to establishing TLC Insurance in 1998, his past history included roles with Royal, Security & General / Lumley. In 1993, Keith established Heritage Insurance Brokers (with their own specialised wording for heavy machinery insurance) - many of his foundation clients from this period remain as the foundation of TLC Insurance today.

You can contact Keith by clicking here
Colin Reilly

Chief Financial Officer
Colin is a chartered accountant with 30 years’ experience across a range of industry sectors in NZ and Europe, with senior roles in management, finance and information technology. Colin has enjoyed a long-standing relationship with TLC Insurance, previously as an external adviser, and now as our in-house Chief Financial Officer. 

You can contact Colin by clicking here
Melissa Stichbury

Sales & Underwriting Manager
Melissa has been with TLC Insurance for over ten years and has gained significant experience in the heavy machinery insurance segment over this time. Along with her passion for underwriting, she oversees the underwriting team and their activities, ensuring that quotes and renewals are handled both efficiently and effectively by the team. 

You can contact Melissa by clicking here
karen jl Karen Mitchell

National Claims Manager
Karen leads the Claims Team for TLC Insurance and has been with the business since late 2019. Prior to TLC, she has held several different insurance positions over her two decade career including underwriting, claims assessment and insurance broking. Her previous roles have provided invaluable experience in understanding of the start-to-end claims process along with stakeholder interests. Karen has the passion and drive for her and her team to deliver on the service promise that is central to TLC’s value proposition.

You can contact Karen by clicking here.

Mawai Kihi

Claims Administrator
Mawai joined TLC Insurance in 2018, bringing an extensive skill set to complement our claims team, Mawai has previously held roles within ACC with this experience adding tremendous value and insight to our claims department.

You can contact Mawai by clicking here
Susan Bennett

Claims Administrator
Susan joined TLC in late 2019 and has formed part of our fundamental claims team. With a vast background in insurance, claims and banking and finance Susan is an extremely valuable asset to the TLC team.

You can contact Susan by clicking here
Andrew Reid-472
Andrew Reid

Business Development Manager/ Senior Underwriter
Andrew complements the underwriting team as the Business Development Manager / Senior Underwriter. His empathetic and inquisitive nature make him ideally suitable for his role where he is focused on servicing our broker network and excited to engage and develop both existing and new relationships. Andrew has a personal passion for machinery and is licensed to operate such, which he does through the family business. This understanding of machinery and equipment, together with his past specialist experience within the heavy machinery insurance market, makes him a valuable asset for TLC to have on the team.

You can contact Andrew by clicking here
Brian van der Westhuizen

Brian joined TLC Insurance having spent his initial years in insurance running claims teams.  Of late, Brian has gained a high level of experience in various underwriting support roles which makes him the perfect fit in our busy underwriting team.

You can contact Brian by clicking here
Joanne Beattie

Hub Co-Ordinator

Joanne has been with TLC Insurance since 2015 and she forms a critical part of the TLC Insurance underwriting support team. Prior to joining the business Joanne worked within the banking and finance sectors which included involvement in finance of heavy machinery.

You can contact Joanne by clicking here
Tess Hammond

Office Support
Tess is the friendly voice that greets most people when they contact TLC Insurance. She has been with the business for over a decade making her an integral part of the team.  Her role provides support to the Senior Leadership team, and more broadly she supports all functions of the business.

You can contact Tess by clicking here
Mitchell Gregory

Underwriting Support
Mitchell has joined TLC Insurance with a great enthusiasm for a career in insurance. This passion has pushed him to pursue a Professional Certificate in Insurance with ANZIIF. Mitchell forms part of our underwriting support team which is integral to the mechanics of TLC.

You can contact Mitchell by clicking here
Carlie Rach

Carlie joined the TLC team in late 2019 to help the growing demand in the processing team. Carlie has a strong background in administrative roles and brings to the table high attention to detail and great time management skills.

You can contact Carlie by clicking here
Stacey Leigh 

Stacey joined TLC in late 2018 from Melbourne where she has held previous administrative roles within the insurance sector. Stacey complements our processing team with a high level of organisation and skill. 

You can contact Stacey by clicking here
Terryn Duff

Marketing/ Communications and Business Support
Terryn forms part of our Marketing/ Communications and Business Support teams. With a great level of administration experience and a Bachelor's degree in marketing; her eye for detail & high level of efficiency sees Terryn as a valuable asset to the team.

You can contact Terryn by clicking here
TLCInsurance-43-865 Helen Ericksen

Chief Operating Officer
Helen started with TLC Insurance in 2014 after graduating from Waikato University with a Bachelor of Business Analysis, with a double major in Finance and Economics. Helen is the COO which includes being the Delivery Lead on TLC's journey to become data driven and digitally empowered. Our aim for a new digital platform will empower decision making within TLC Insurance and help drive customer service and operational excellence.

You can contact Helen by clicking here
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