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Our Points of Difference

Specialisation & Focus are TLC’s key points of difference


  • Specialised personnel, specialised core products and specialised service
  • Supplementary services (particularly claims) clearly differentiates TLC over its general non-specialised competitors in TLC’s chosen niche market


  • Irrespective of each individual role within the TLC personnel structure, there is a prioritised focus with everything TLC management and staff do i.e.
Priority 1: Claims (you can read our Claims Policies and Processes by clicking here)
Priority 2: All other aspects of the business.
By prioritising as above, it enables TLC to apply focus and constantly improve the value of the end result of everything TLC does – which is the claims service. It is all about how TLC perform at claim time that will truly set us aside from our competitors. 

This claims priority enables us to clearly focus on building relevant policies and wordings that will assist the claims process, rather than create ambiguity and confusion at claim time.  Read more about our policies by clicking here.

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