TLC considers our major point of difference to be our focus on claims. Together with our specialised policy wordings and skilled personnel, TLC is focused on providing the best end-value claims process. We also provide added value by having a post loss assessment for client risk mitigation and learning as an available option.
Irrespective of each individual role within the TLC personnel structure, there is a prioritised focus with everything TLC management and staff do whereby claims come first.
Our objective is excellent claims service, hence the formalising of a policy of excellence which we call exClaim. You can read more about our Claim Management Policy and download Claim Forms in this section of our website.
As part of our philosophy of continuous improvement, we welcome any feedback on our claims process and ideas for how to provide the best possible service for you and your customers.
For all claims enquiries, please contact us on 0800TLCLAIMS (0800 852 524)