TLC considers our major point of difference to be our focus on claims. Together with our specialised policy wordings and skilled personnel, TLC is focused on providing the best end-value claims process. We also provide added value by having a post loss assessment for client risk mitigation and learning as an available option.
Irrespective of each individual role within the TLC personnel structure, there is a prioritised focus with everything TLC management and staff do whereby claims come first.
Our objective is excellent claims service, hence the formalising of a policy of excellence which we call exClaim.