Broker Zone

Our ability to provide specialist insurance cover is dependent on specialist brokers who understand our business and our respective client's businesses.

In the links below you can find all the resources you need to help you explain our specialist heavy machinery proposition to your clients.

If you would like to see further information added to this section of our website, please let us know. We are here to serve you, so you can in turn serve your clients.

Forms & Resources

Forms are the foundation of our insurance contracts and it is imperative that these are readily and conveniently accessible for your use. Insurance cover can sometimes be compromised by the non-completion of important documentation. Please take the time to ensure that all paperwork is completed fully and accurately. 

At Claims Time

TLC considers our major point of difference to be our focus on claims. Together with our specialised policy wordings and skilled personnel, TLC is focused on providing the best end-value claims process. We also provide added value by having a post loss assessment for client risk mitigation and learning as an available option.

Irrespective of each individual role within the TLC personnel structure, there is a prioritised focus with everything TLC management and staff do whereby claims come first. 

Our objective is excellent claims service, hence the formalising of a policy of excellence which we call exClaim. 

As part of our philosophy of continuous improvement, we welcome any feedback on our claims process and ideas for how to provide the best possible service for you and your customers.

For all claims enquiries, contact us on 0800 TLCLAIMS (0800 852 524)

Phone: 0800 852 467 (0800 TLC INSURANCE)
Fax: 0800 852 329

Physical Address: TLC House, 1 Forrester Drive, 
Welcome Bay, Tauranga

Postal Address: PO Box 7006, Tauranga 3148