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ABOUT US

Our business focus and purpose is providing specialised insurance cover for those involved with the use and operation of heavy machinery in New Zealand.

We were the first to introduce the concept of an Underwriting Agency specifically for the insurance of heavy machinery in the New Zealand insurance market and our point of difference remains our superior products, superior claims and superior people.

TLC Insurance is a 100% independently NZ owned business. Underwritten by Berkshire Hathaway Specialty Insurance in respect of our Heavy Machinery and Motor Vehicle portfolios, while Vero Liability is our contracted underwriting partner in respect to our Liability class of business. This means brokers can combine the strength of Berkshire Hathaway Specialty Insurance and Vero Liability with the specialisation of TLC Insurance to access decades of development within this specialist market.

Our Mobile Plant products combined with our specialised Contractors Combined Liability package and On Road Plus policy allows brokers and their clients to cater for most insurance needs through one source, TLC Insurance.

MEET THE TEAM

Keith Penny

Managing Director
Keith has over 35 years’ experience within the Fire & General insurance industry. Prior to establishing TLC Insurance in 1998, his past history included roles with Royal, Security & General / Lumley. In 1993, Keith established Heritage Insurance Brokers (with their own specialised wording for heavy machinery insurance) - many of his foundation clients from this period remain as the foundation of TLC Insurance today.

Andrew Reid

General Manager 
Andrew complements the underwriting team as the General Manager/ Senior Underwriter. His empathetic and inquisitive nature make him ideally suitable for his role where he is focused on servicing our broker network and excited to engage and develop both existing and new relationships. Andrew has a personal passion for machinery and is licensed to operate such, which he does through the family business. This understanding of machinery and equipment, together with his past specialist experience within the heavy machinery insurance market, makes him a valuable asset for TLC to have on the team.

Colin Reilly

Chief Financial Officer
Colin is a chartered accountant with 30 years’ experience across a range of industry sectors in NZ and Europe, with senior roles in management, finance and information technology. Colin has enjoyed a long-standing relationship with TLC Insurance, previously as an external adviser, and now as our in-house Chief Financial Officer. 

Melissa Stichbury

Head of Underwriting and Claims
Melissa has been with TLC Insurance for over ten years and has gained significant experience in the heavy machinery insurance segment over this time. Along with her passion for underwriting, she oversees the underwriting team and their activities, ensuring that quotes and renewals are handled both efficiently and effectively by the team. 

Terryn Duff

Marketing / Communications and Business Support
Terryn forms part of our Marketing / Communications and Business Support teams. With a great level of administration experience and a Bachelor's degree in marketing; her eye for detail & high level of efficiency sees Terryn as a valuable asset to the team.

Carlie Rach

Business and Underwriting Support
Carlie joined the TLC team in late 2019 to help the growing demand in the processing team. Carlie has a strong background in administrative roles and brings to the table high attention to detail and great time management skills.

Tess Hammond

Office Support
Tess is the friendly voice that greets most people when they contact TLC Insurance. She has been with the business for over a decade making her an integral part of the team. Her role provides support to the Senior Leadership team, and more broadly she supports all functions of the business.

Mawai Kihi

Claims Team Leader and Senior Claims Handler
Mawai joined TLC Insurance in 2018, bringing an extensive skill set to complement our claims team, Mawai has previously held roles within ACC with this experience adding tremendous value and insight to our claims department.

Stacey Leigh

Claims Handler
Stacey joined TLC in late 2018 from Melbourne where she has held previous administrative roles within the insurance sector. Stacey complements our claims team with a high level of organisation and skill.

EMMA ST HILL-WARREN

Claims Handler
Emma joined TLC Insurance in February 2022. Having previously worked for the Earthquake Commission and administrative roles, Emma brings a high level of claims experience, organisational skills and diligence to her role at TLC Insurance. 

Danielle Gray

Underwriter
Danielle joined TLC's Underwriting Team in July 2021 and brings a great deal of experience in the insurance industry including having worked as an insurance broker in recent times which involved a strong focus in the transport and heavy machinery sectors. Danielle’s love of heavy machinery & focus on building relationships is a great asset to both TLC and the Underwriting team.

Joanne Beattie

Underwriter
Joanne has been with TLC Insurance since 2015 and she forms a critical part of the TLC Insurance underwriting team. Prior to joining the business Joanne worked within the banking and finance sectors which included involvement in finance of heavy machinery.

Mitchell Gregory

Underwriting Support
Mitchell has joined TLC Insurance with a great enthusiasm for a career in insurance. This passion has pushed him to pursue a Professional Certificate in Insurance with ANZIIF. Mitchell forms part of our underwriting support team which is integral to the mechanics of TLC.

Eleanor Howden

Underwriting Support
Elly joined TLC in June 2021 to form a part of the Underwriting Support Team. Elly has previously worked in Administration roles and has a Diploma in Business Studies and a Bachelor degree in Social Science. Elly compliments our processing team with strong time-management, interpersonal and people skills.

The TLC Story

Our Mission / Points of Difference

Phone: 0800 852 467 (0800 TLC INSURANCE)

Physical Address: TLC House, 1 Forrester Drive, 
Welcome Bay, Tauranga

Postal Address: PO Box 7006, Tauranga 3148