Our business focus and purpose is providing specialised insurance cover for those involved with the use and operation of heavy machinery in New Zealand.

We were the first to introduce the concept of an Underwriting Agency specifically for the insurance of heavy machinery in the New Zealand insurance market and our point of difference remains our superior products, superior claims and superior people.

TLC Insurance is a 100% independently NZ owned business. Underwritten by Berkshire Hathaway Specialty Insurance in respect of our Heavy Machinery and Motor Vehicle portfolios, while Vero Liability is our contracted underwriting partner in respect to our Liability class of business. This means brokers can combine the strength of Berkshire Hathaway Specialty Insurance and Vero Liability with the specialisation of TLC Insurance to access decades of development within this specialist market.

Our Mobile Plant products combined with our specialised Contractors Combined Liability package and On Road Plus policy allows brokers and their clients to cater for most insurance needs through one source, TLC Insurance.


Keith Penny

Managing Director
Keith has over 35 years’ experience within the Fire & General insurance industry. Prior to establishing TLC Insurance in 1998, his past history included roles with Royal, Security & General / Lumley. In 1993, Keith established Heritage Insurance Brokers (with their own specialised wording for heavy machinery insurance) - many of his foundation clients from this period remain as the foundation of TLC Insurance today.

Helen Ericksen

Chief Operating Officer
Helen started with TLC Insurance in 2014 after graduating from Waikato University with a Bachelor of Business Analysis, with a double major in Finance and Economics. Helen is the COO which includes being the Delivery Lead on TLC's journey to become data driven and digitally empowered. Our aim for a new digital platform will empower decision making within TLC Insurance and help drive customer service and operational excellence.

*Currently on Maternity Leave, returning November 2022.

Colin Reilly

Chief Financial Officer
Colin is a chartered accountant with 30 years’ experience across a range of industry sectors in NZ and Europe, with senior roles in management, finance and information technology. Colin has enjoyed a long-standing relationship with TLC Insurance, previously as an external adviser, and now as our in-house Chief Financial Officer. 

Andrew Reid

General Manager 
Andrew complements the underwriting team as the General Manager/ Senior Underwriter. His empathetic and inquisitive nature make him ideally suitable for his role where he is focused on servicing our broker network and excited to engage and develop both existing and new relationships. Andrew has a personal passion for machinery and is licensed to operate such, which he does through the family business. This understanding of machinery and equipment, together with his past specialist experience within the heavy machinery insurance market, makes him a valuable asset for TLC to have on the team.

Melissa Stichbury

Sales & Underwriting Manager
Melissa has been with TLC Insurance for over ten years and has gained significant experience in the heavy machinery insurance segment over this time. Along with her passion for underwriting, she oversees the underwriting team and their activities, ensuring that quotes and renewals are handled both efficiently and effectively by the team. 

Karen Mitchell

National Claims Manager
Karen leads the Claims Team for TLC Insurance and has been with the business since late 2019. Prior to TLC Insurance, she has held several different insurance positions over her two decade career including underwriting, claims assessment and insurance broking. Her previous roles have provided invaluable experience in understanding of the start-to-end claims process along with stakeholder interests. 

Terryn Duff

Marketing / Communications and Business Support
Terryn forms part of our Marketing / Communications and Business Support teams. With a great level of administration experience and a Bachelor's degree in marketing; her eye for detail & high level of efficiency sees Terryn as a valuable asset to the team.

*Currently on Maternity Leave, returning February 2022.

Mawai Kihi

Claims Administrator
Mawai joined TLC Insurance in 2018, bringing an extensive skill set to complement our claims team, Mawai has previously held roles within ACC with this experience adding tremendous value and insight to our claims department.

Susan Bennett

Claims Administrator
Susan joined TLC in late 2019 and has formed part of our fundamental claims team. With a vast background in insurance, claims and banking and finance Susan is an extremely valuable asset to the TLC team.

Joanne Beattie

Joanne has been with TLC Insurance since 2015 and she forms a critical part of the TLC Insurance underwriting team. Prior to joining the business Joanne worked within the banking and finance sectors which included involvement in finance of heavy machinery.

Mitchell Gregory

Underwriting Support
Mitchell has joined TLC Insurance with a great enthusiasm for a career in insurance. This passion has pushed him to pursue a Professional Certificate in Insurance with ANZIIF. Mitchell forms part of our underwriting support team which is integral to the mechanics of TLC.

Tess Hammond

Office Support
Tess is the friendly voice that greets most people when they contact TLC Insurance. She has been with the business for over a decade making her an integral part of the team. Her role provides support to the Senior Leadership team, and more broadly she supports all functions of the business.

Carlie Rach

Marketing / Communications and Business Support*
Carlie joined the TLC team in late 2019 to help the growing demand in the processing team. Carlie has a strong background in administrative roles and brings to the table high attention to detail and great time management skills.

*Carlie is currently filling in Terryn's position while Terryn is on Maternity Leave.

Stacey Leigh

Underwriting Support
Stacey joined TLC in late 2018 from Melbourne where she has held previous administrative roles within the insurance sector. Stacey complements our processing team with a high level of organisation and skill.

Danielle Gray

Danielle joined TLC's Underwriting Team in July 2021 and brings a great deal of experience in the insurance industry including having worked as an insurance broker in recent times which involved a strong focus in the transport and heavy machinery sectors. Danielle’s love of heavy machinery & focus on building relationships is a great asset to both TLC and the Underwriting team.

Eleanor Howden

Underwriting Support
Elly joined TLC in June 2021 to form a part of the Underwriting Support Team. Elly has previously worked in Administration roles and has a Diploma in Business Studies and a Bachelor degree in Social Science. Elly compliments our processing team with strong time-management, interpersonal and people skills.

The TLC Story

Our Mission / Points of Difference

Phone: 0800 852 467 (0800 TLC INSURANCE)
Fax: 0800 852 329

Physical Address: TLC House, 1 Forrester Drive, 
Welcome Bay, Tauranga

Postal Address: PO Box 7006, Tauranga 3148