Our Points of Difference

Specialisation

Specialised personnel, specialised core products and specialised service.

Supplementary services (particularly claims) clearly differentiates TLC over its general non-specialised competitors in TLC’s chosen niche market.

Focus

Irrespective of each role within the TLC personnel structure, there is a prioritised focus with everything TLC management and staff do.

Priority 1: Claims – READ MORE
Priority 2: All other aspects of the business

By prioritising as above, it enables TLC to apply focus and constantly improve the value of the end result of everything TLC does – which is the claims service. It is all about how TLC perform at claim time that will truly set us aside from our competitors.

This claims priority enables us to clearly focus on building relevant policies and wordings that will assist the claims process, rather than create ambiguity and confusion at claim time.

Success will be measured by our customers choosing TLC because they are confident in our ability over and above the rest of the market to meet or exceed their expectations of expertise and value for their insurance dollar.

 







WHAT’S IMPORTANT TO YOU, IS IMPORTANT TO US!

HEAD OFFICE
TLC House, 1 Forrester Drive,
Welcome Bay, Tauranga 3112 

PO Box 7006, Tauranga 3148

Phone. +64 7 544 6686
Freephone. 0800 TLC INS (0800 852 467)
Email. info@tlcinsurance.co.nz