Meet the Team

Keith Penny

Executive Director
Keith has over 35 years’ experience within the Fire & General insurance industry. Prior to establishing TLC Insurance in 1998, his past history included roles with Royal, Security & General / Lumley. In 1993, Keith established Heritage Insurance Brokers (with their own specialised wording for heavy machinery insurance) - many of his foundation clients from this period remain as the foundation of TLC Insurance today.

Andrew Reid

Executive Director
Andrew returned to New Zealand in 2020 to join TLC Insurance having underwritten heavy machinery in Australia for almost 2 years. He is licenced to operate heavy machinery and brings that knowledge to the table when offering solutions via TLC’s heavy machinery insurance products.  His determination and inquisitive nature make him ideally suited as Executive Director of TLC Insurance where he is focused on leading the team through their current growth phase. Andrew’s ability to engage and develop new relationships while maintaining key relationships with our broking partners is paramount to the success of TLC.

Melissa Stichbury

Head of Underwriting
Melissa has been with TLC Insurance for over ten years and has gained significant experience in the heavy machinery insurance segment over this time. Along with her passion for underwriting, she empowers the underwriting team to be confident in their decision making to work autonomously as a cohesive group.

Andrew Paterson

National Underwriting Development Manager 
Andrew has over 20 years of experience in Commercial Insurance, in account management, underwriting and people leader roles. Andrew’s philosophy centres on positive relationships with both brokers and customers. He believes that delivering outcomes and solutions for customers is important as they are really the focus of what insurance is all about.

Adrian Burmeister

Underwriting Development Manager
Adrian moved to New Zealand from South Africa in 2023 and has over 15 years’ experience in insurance within broking, underwriting management and insurer environments. Adrian enjoys building on existing relationships and developing new ones with our broker partners. He believes in educating and empowering insurance professionals to help them deliver the best advice to their clients.

Aman Sharma

Senior Underwriter
Aman joined TLC in 2023 and brings a wealth of insurance experience to this Senior Underwriter role.  Aman has a strong desire to actively work with brokers on finding the best solutions for the owners of heavy machinery.  Aman prides himself on his interpersonal skills, can-do approach and enthusiasm.

Deborah Robert

Deborah joins us from abroad where she has spent recent years working in underwriting teams for a specialist insurer.  Deborah can appreciate the importance of specialist insurance and is a great addition to our Underwriting Team.


Anishka has joined the Underwriting team with a strong desire to pursue a career in Insurance.  With a strong legal background, Anishka holds many great transferrable skills that we know will compliment all that we do at TLC. 

Mawai Kihi

Head of Claims
Mawai joined TLC Insurance in 2018 and has developed a great reputation providing the exceptional claims service that our brokers value. Mawai has excellent customer service experience which was a vital part of her role with her past employer. As the Head of Claims, Mawai is focused on ensuring that the claims are handled both efficiently and effectively by the team.

Emma St Hill-Warren

Claims Specialist
Emma joined TLC Insurance in February 2022. Having previously worked for the Earthquake Commission and administrative roles, Emma brings a high level of claims experience, organisational skills and diligence to her role at TLC. 

Stacey Leigh

Claims Specialist
Stacey joined TLC in late 2018 from Melbourne where she has held previous administrative roles within the insurance sector. Stacey complements our claims team with a high level of organisation and skill.

Tess Hammond

Claims Administrator
With a tenure spanning over a decade, Tess is a seasoned professional and a familiar face, holding several positions during her time with the company. As Claims Administrator, Tess provides vital support to our Claims Specialists to enable efficient claim resolution.

Joanne Beattie

Underwriting Support Team Leader
Joanne has been with TLC Insurance since 2015 and she forms a critical part of the underwriting team. Prior to joining TLC, Joanne worked within the banking and finance sectors which included involvement in finance of heavy machinery.

Carmen Davey

Underwriting Support
Carmen joined the Underwriting team in 2022 in an Underwriting Support role. Carmen has held various administration roles in both New Zealand and Australia and provides valuable support to our Underwriting Team.

Tenielle Arani

Underwriting Support
Tenielle has joined the Underwriting team in 2022 in an Underwriting Support role and brings with her a wealth of administrational experience including office management in her career to date.  Tenielle offers a high attention to detail and provides the valuable support to our Underwriting team.

Dion Day

Underwriting Support
Dion brings a wealth of experience from the energy sector and financial services industry, where he's honed his expertise in customer service. With a background in serving commercial and industrial clients, Dion has demonstrated a keen understanding of client needs and industry standards.

Natalie Kennedy

Underwriting Support
Natalie joins the team with over 20 years of experience in education, administration, and fundraising, Natalie brings a wealth of expertise to our team. Her strong organisational skills, exceptional communication abilities, and proficiency in various software programs make her a valuable addition to our dynamic environment. Natalie's commitment to excellence extends beyond the workplace, as she actively contributes to community initiatives.

The TLC Story

Our Mission / Points of Difference

127 Second Avenue, Tauranga 3110

PO Box 7006, Tauranga 3148

Phone. +64 7 544 6686
Freephone. 0800 TLC INS (0800 852 467)