Keith has over 35 years’ experience within the Fire & General insurance industry. Prior to establishing TLC Insurance in 1998, his past history included roles with Royal, Security & General / Lumley. In 1993, Keith established Heritage Insurance Brokers (with their own specialised wording for heavy machinery insurance) - many of his foundation clients from this period remain as the foundation of TLC Insurance today.
Andrew returned to New Zealand in 2020 to join TLC Insurance having underwritten heavy machinery in Australia for almost 2 years. He is licenced to operate heavy machinery and brings that knowledge to the table when offering solutions via TLC’s heavy machinery insurance products. His determination and inquisitive nature make him ideally suited as Head of TLC Insurance where he is focused on leading the team through their current growth phase. Andrew’s ability to engage and develop new relationships while maintaining key relationships with our broking partners is paramount to the success of TLC.
Deborah joins us from abroad where she has spent recent years working in underwriting teams for a specialist insurer. Deborah can appreciate the importance of specialist insurance and is a great addition to our Underwriting Team.
Claims Team Leader / Senior Claims Specialist
Mawai joined TLC Insurance in 2018 and has developed a great reputation providing the exceptional claims service that our brokers value. Mawai has excellent customer service experience which was a vital part of her role with her past employer. As Team Leader of the Claims Team, Mawai is focused on ensuring that the claims are handled both efficiently and effectively by the team.
Stacey joined TLC in late 2018 from Melbourne where she has held previous administrative roles within the insurance sector. Stacey complements our claims team with a high level of organisation and skill.
Emma St Hill-Warren
Emma joined TLC Insurance in February 2022. Having previously worked for the Earthquake Commission and administrative roles, Emma brings a high level of claims experience, organisational skills and diligence to her role at TLC.
With a tenure spanning over a decade, Tess is a seasoned professional and a familiar face, holding several positions during her time with the company. As Claims Administrator, Tess provides vital support to our Claims Specialists to enable efficient claim resolution.
Underwriting Support Team Leader
Joanne has been with TLC Insurance since 2015 and she forms a critical part of the underwriting team. Prior to joining TLC, Joanne worked within the banking and finance sectors which included involvement in finance of heavy machinery.
Carmen joined the Underwriting team in 2022 in an Underwriting Support role. Carmen has held various administration roles in both New Zealand and Australia and provides valuable support to our Underwriting Team.
Anishka has joined the Underwriting Support team with a strong desire to pursue a career in Insurance. With a strong legal background, Anishka holds many great transferrable skills that we know will compliment all that we do at TLC.
Tenielle has joined the Underwriting team in 2022 in an Underwriting Support role and brings with her a wealth of administrational experience including office management in her career to date. Tenielle offers a high attention to detail and provides the valuable support to our Underwriting team.