Keith Penny comments that one of the major benefits of becoming underwriting partners with Berkshire Hathaway Specialty Insurance, is that TLC is able to take direct responsibility for its own claims performance;
“Claims is our key area of focus and the backbone of our business. With this in mind we can build policies, create procedures and train our people to make claims the best possible experience for our customers. The success of TLC will be measured by our ability to constantly maintain and improve our claims service”.
Back in 2010, another major underwriting coup for TLC was the successful negotiation with Vero Liability to underwrite the TLC liability portfolio. VL are without question the market leader within NZ liability market. Their experience, expertise and people has given TLC significantly more strength in relation to our liability products and our ability to service claims for customers and brokers.
After all is said and done, we are proud to be a business established in New Zealand, supported by Berkshire Hathaway Specialty Insurance and Vero Liability.